Refunds & Returns Policy
Last Updated: March 2025
Brand: Hevalis
At Hevalis, we want you to be happy with your purchase. If you need to return an eligible product, please review the following policy carefully.
1. Return Eligibility
Return requests must be submitted within 48 hours of the date of delivery.
To be eligible for a return, all of the following conditions must be met:
- The product must be unused, unworn, unwashed, and unaltered.
- The product must be in its original condition.
- All original tags, labels, and accessories must remain attached.
- The product must be returned in its original packaging, where applicable.
- The product must not have any stains, makeup marks, perfume/odor, damage, alterations, or signs of use.
- The product must not have been tailored, resized, modified, or repaired.
- The return request must be submitted within 48 hours of delivery.
- The product must pass our return inspection after it is received.
Submitting a return request does not automatically mean that the return is approved. Hevalis reserves the right to inspect the returned product and determine whether it meets the return conditions.
2. Size & Fit Returns
We understand that the fit of a garment may differ from person to person.
Size/fit-related returns are accepted only if:
- The return request is submitted within 48 hours of delivery.
- The product is unused, unworn, unwashed, and unaltered.
- All tags and original packaging are intact.
- The product meets all other return conditions stated in this policy.
Customers are responsible for selecting the appropriate size using the size chart provided on the product page.
If the correct size selected by the customer was shipped, a size or fit issue does not constitute a defective or incorrect product.
Where applicable, return shipping charges for size/fit or customer-preference returns may be deducted from the refund or paid by the customer.
3. Wrong, Damaged or Defective Products
If you receive a product that is:
- Damaged
- Defective
- Different from the product ordered
- Missing an item or accessory
please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging and shipping label
- A description of the issue
- An unboxing video, if available or requested by our team
After verification, Hevalis may offer a replacement, exchange, refund, or other appropriate resolution, depending on the circumstances.
Issues reported after the 48-hour period may not be eligible for a return or replacement.
4. Non-Returnable Products
The following products are not eligible for return unless they are received damaged, defective, or incorrect:
- Innerwear and intimate wear
- Customized or made-to-order products
- Products that have been altered, tailored, resized, or modified
- Gift cards
- Products marked as Final Sale
- Products purchased during certain clearance or promotional sales, where the product is specifically marked as non-returnable
The return eligibility of a sale or promotional product will be clearly mentioned on the relevant product page or at the time of purchase.
5. Sale & Promotional Products
Products purchased during a sale, clearance event, special promotion, or promotional campaign may have different return conditions.
If a product is marked “Final Sale,” “Non-Returnable,” or similar, it cannot be returned unless the product is received damaged, defective, or incorrect.
Customers are responsible for checking the return conditions applicable to a product before placing an order.
6. How to Request a Return
To request a return, email us at:
Your email should include:
- Order number
- Product name
- Reason for return
- Clear photographs of the product, if requested
- Any other information requested by our support team
Our team will review your request and normally respond within 24–48 hours.
Please do not ship the product back before receiving return instructions from Hevalis.
Returns sent without prior approval or without following the provided return instructions may not be accepted.
7. Return Shipping
For returns caused by customer preference, size, fit, or change of mind, the customer may be responsible for the return shipping cost.
For products confirmed by Hevalis to be wrong, damaged, or defective, Hevalis may arrange or reimburse the applicable return shipping cost, subject to verification.
Any applicable return shipping charges may be deducted from the final refund amount.
8. Return Inspection
Once the returned product is received, our team will inspect it to ensure that it meets the conditions of this policy.
A return may be rejected if the product:
- Has been worn or used
- Has been washed
- Has makeup, stains, perfume, or other marks
- Has an odor indicating use
- Has been altered, tailored, resized, or modified
- Has damaged or missing tags
- Has missing accessories
- Is damaged due to customer handling
- Is not returned in the required condition
- Does not match the product originally shipped
If a return is rejected after inspection, Hevalis may return the product to the customer, and the customer may be responsible for the applicable shipping charges.
9. Refunds
Once an eligible return is received and successfully passes inspection, the refund will normally be processed within 4–5 business days.
The refund will be issued to the original payment method where possible.
Please note:
- Original shipping charges are non-refundable, unless the return is due to a confirmed wrong, damaged, or defective product.
- Applicable return shipping charges may be deducted from the refund.
- Any applicable fees or deductions will be communicated where required.
- Your bank or payment provider may require additional time to reflect the refund.
10. Cash on Delivery (COD) Orders
For eligible COD returns, the refund will be processed through a suitable electronic payment method, such as a bank transfer.
Customers may be required to provide:
- Account holder name
- Bank account number
- IFSC code
- Other information required to process the refund
Cash refunds are not provided for returned COD orders.
Hevalis is not responsible for delays caused by incorrect bank details provided by the customer or delays caused by the customer’s bank/payment provider.
11. Return Request Expiry
Return requests must be submitted within 48 hours of delivery.
Requests submitted after this period may be rejected unless Hevalis determines that an exception applies, such as a verified damaged, defective, or incorrect product.
12. Order Cancellation
Orders may be cancelled within 24 hours of placing the order, provided the order has not already been processed or shipped.
Once an order has been shipped, cancellation is generally not possible. The customer may request a return after delivery if the product qualifies under this Return Policy.
13. Refund Processing Timeline
The general process is:
Return Request → Return Approval → Product Pickup/Return → Quality Inspection → Refund Processing → Bank/Payment Provider Processing
Refund processing by Hevalis generally takes 4–5 business days after successful inspection.
The time taken for the amount to appear in the customer’s account may vary depending on the payment provider or bank.
14. Policy Exceptions
Hevalis reserves the right to review individual cases and make reasonable exceptions where appropriate.
Any exception granted in one case does not create an obligation for Hevalis to provide the same exception in future cases.
Hevalis also reserves the right to refuse returns that do not meet the requirements of this policy or where there is evidence of misuse or abuse of the return process.
15. Contact Us
For return or refund assistance, please contact:
Email: info.hevalis@gmail.com
Please include your Order Number in the subject line of your email so that we can assist you faster.
Thank you for shopping with Hevalis. ❤️