Refunds & Returns Policy
Last updated: 2026
Brand Name: Hevalis
At Hevalis, we want you to love what you wear. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Policy (7 Days)
You may request a return within 7 days from the date of delivery.
To be eligible for a return:
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The item must be unused, unwashed, and in original condition
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All original tags must be attached
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The item must be returned in original packaging
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The product must not be damaged, altered, or worn
⚠️ Items purchased on sale, clearance, or during special promotions may not be eligible for return (if applicable, customize this).
2. Non-Returnable Items
The following items are not eligible for return:
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Innerwear / intimate wear
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Customized or made-to-order products
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Gift cards
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Items marked as “Final Sale”
3. Return Process
To initiate a return, please email us at:
📧 info.hevalis@gmail.com
Please include:
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Order Number
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Product Name
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Reason for return
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Clear photos (if item is damaged or wrong product received)
Our team will respond within 24–48 hours with return instructions.
4. Refund Policy
Once we receive and inspect your returned item:
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Refund will be processed within 4–5 business days
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The amount will be credited to your original payment method
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In case of Cash on Delivery (COD), refund will be transferred to your bank account (bank details required)
Please note:
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Shipping charges (if any) are non-refundable.
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It may take additional time for your bank/payment provider to reflect the amount.
5. Damaged or Wrong Product
If you receive a damaged or incorrect item:
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Please inform us within 48 hours of delivery
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Share clear photos and unboxing video (if required)
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We will arrange replacement or full refund
6. Cancellation Policy
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Orders can be cancelled within 24 hours of placing the order
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Once shipped, cancellation is not possible
If you have any questions, feel free to contact us at:
📧 info.hevalis@gmail.com
📞 9724 777788
We appreciate your trust and support ❤️